Shipping & Delivery

Delivery time varies on average from 2 to 5 weeks after payment confirmation.

Please remember that we provide a tracking code for every product ordered with a shipping option that INCLUDES a tracking code, selected at checkout. If tracking does not work on our site, it will certainly work on one of these:

• http://global.cainiao.com
• https://www.17track.net/en

Tracking codes take 3 to 7 business days to be passed from our suppliers to you, the customer.

We are not responsible if the product cannot be delivered because the delivery address was entered incorrectly on our site at checkout.

Delivery time varies according to the speed of the postal service and customs, but usually takes between 20 and 30 days on average, with a final delivery deadline of up to 40 business days. Once this period has passed, we recommend contacting your local postal service to clarify the reason for the delay. If the postal service does not have your order, contact us immediately so we can check with our suppliers. Once we confirm there is a problem with the logistics of your order, we will issue a FULL refund of your purchase immediately after these verification steps.

It is important that you make delivery to the registered address possible. After 3 (three) documented delivery attempts, you will need to collect the order from a postal office near your address. Storage fees are charged if it is not collected within 7 calendar days. The fee amount depends on the weight/volume of the product.

• CUSTOMS DUTIES

All products are shipped from overseas and may be subject to customs duties upon arrival. If you are charged an unexpectedly high amount, contact us so we can explain how to file an appeal with your local customs office.