Returns & Refunds

Our returns policy is designed to give you complete peace of mind about every product purchased from our store. Free (gift) products are not eligible for returns under any circumstances. All of our products carry a warranty against manufacturing defects. We also replace products that arrived different from what you ordered. If you receive a product with a manufacturing defect or different from what you ordered, follow the steps below to arrange a return:

1. Notify our team about the issue by emailing us at support@heroeslegends.com with clear photos or videos of the defective or incorrect product, within 3 days of receiving it. Please note that we cannot process returns or refunds after this period.
2. Your claim will be reviewed within a maximum of 2 business days and, once the issue is confirmed, we will contact you by email and you may choose one of the following options:

• Receive a refund of the amount paid.
• Receive a new product identical to the one ordered.
• Receive a product of similar value.
• Receive a coupon for the product value to use on future purchases.

We do not accept returns for products that are the wrong size for the customer:

We provide the measurements of our products in centimeters so there is no error when choosing a size. There is no legal obligation for the retailer to accept returns because the customer changed their mind about color, size, model, or any similar reason. The right guaranteed to the customer is to return only products that have a defect.